Buyer Protection Program
We want our buyers to shop with confidence. That’s why we guarantee that ensure you’ll receive your item on time and as described.
In case of a dispute where the Seller is unable to provide a refund or a replacement, Rakinvymart will actively work towards reaching a resolution.
The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller.
The Buyer can write to firstname.lastname@example.org if the issue with the Seller is not resolved. Rakinvymart's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered.
In due course of resolution, Rakinvymart's Customer Support Team will facilitate a conference call including the Seller and the Buyer.
When a dispute has been raised, Rakinvymart may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Rakinvymart for settling the dispute.
Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies
2. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.
Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state "Powered by Rakinvymart" and failing to do so Seller will be liable for chargebacks (as applicable).
3. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.
Contacting the Seller
At Rakinvymart we are committed towards ensuring that disputes between sellers and buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that a buyer wishes to contact the seller, he / she may proceed to do so by accessing the seller related information made available by the sellers on their product listing pages. Alternatively, the buyers may also reach out to customer support by phone or access help center at http://www.rakinvymart.com